Sheraton Mall of the Emirates Hotel, Dubai

This hotel is always my favorite and every time I visit Dubai, I stay there. It has a direct mall access, a lovely pool, and friendly staff. The breakfast was good too. The room was recently renovated which was something really needed.

Our room was very clean, and very spacious. We were on the 20th floor in a Club Room. When meeting staff anywhere in the Hotel they were very courteous and always had a lovely greeting and a smile. We ate at the Club Room and also had breakfast some mornings in the Restaurant. At 6pm each night we attended Happy Hour, and the 4 of us were made to feel very welcome by all staff and after a week when we said goodbye, it was like leaving friends. A wonderful experience and holiday made even better by the wonderful staff.

location of the hotel is great. the room size was fantastic. service was very quick and staff were very responsive. we had a problem with something in the bathroom that was promptly fixed and an apology email for the inconvenience was received and much appreciated.

Breakfast was a wonderful experience with great selection of food. Chomoda from Sri Lanka was very helpful and friendly and went out of his way to make our breakfast memorable, Thank you Chomoda. Our thanks also to the member of staff who looked after our room (1812). Again he went out of his way to be helpful and made us a small flower like arrangement with small towels and rose petals. Thank you Sudip from Nepal for making us feel special! On a down side we were not impressed with the staff outside the hotel who, when we were trying to go to the airport by taxi, allowed someone, who was not a member of the Sheraton staff, to bring one of his friend's cars, which was not a taxi. Instead of paying about AED68, we paid AED100. This should not happen. As a comparison, I pre-booked transport from the airport to the Sheraton which cost A$27. The man in the car that we hired was however pleasant and made our journey interesting.

My recent stay at the Sheraton Hotel Mall of the Emirates was nothing short of exceptional. From the moment I arrived, I was impressed by the level of service and attention to detail provided by the staff. They were welcoming, professional, and always ready to assist with any requests. The hotel itself is beautifully maintained and offers a perfect blend of luxury and comfort. My room was spacious, clean, and well-appointed, with stunning views of the Dubai skyline. The bed was incredibly comfortable, ensuring a restful night's sleep after a day of exploring the city. One of the highlights of staying at this hotel is its direct access to the Mall of the Emirates, making shopping and dining incredibly convenient. The location is also ideal for exploring Dubai, with easy access to major attractions. Overall, my stay at the Sheraton Hotel Mall of the Emirates was a memorable experience. The combination of outstanding service, comfortable accommodations, and a prime location makes it a top choice for anyone visiting Dubai. I would highly recommend this hotel and look forward to staying here again in the future.